Our Team
The Sapphire
Team

Sapphire Black Car Service is run by the people who deliver it — a corps of TLC-licensed chauffeurs, a 24/7 dispatch team, and dedicated account managers. No call centers and no franchisees: the same team plans your ride, drives it, and answers when you call.

The Team

The chauffeur corps

Every Sapphire chauffeur is a NYC TLC For-Hire Vehicle licensed driver, assigned by vehicle class — Business Sedan, Business SUV, First Class Sedan, and First Class SUV. Standing corporate assignments go to senior chauffeurs with years of tenure.

Executive work follows a stricter protocol: formal greetings, private-aviation procedures at Teterboro and Westchester, and discreet, unobtrusive service. When the passenger is on a call, so is the chauffeur — quietly getting the job done.

Standards

How a chauffeur joins Sapphire

The vetting pipeline starts with New York City licensing and adds our own standards on top:

  1. TLC For-Hire Vehicle license — fingerprint background check, drug test, and the required licensing course, completed before any interview.
  2. Road evaluation — a behind-the-wheel assessment covering airport staging, city-traffic judgment, and smooth handling in our fleet vehicles.
  3. Defensive driving course — completed at onboarding and refreshed periodically.
  4. Service protocol training — greeting procedure, luggage handling, seating norms, and airport access.
  5. Non-disclosure agreement — every chauffeur signs a standard NDA; custom corporate NDAs are executed where required.

Only after all five steps does a chauffeur take a Sapphire assignment — and executive work requires seniority on top of that.

Operations

The dispatch team

Dispatch runs 24/7/365. Every pickup is checked against live flight data, so a delayed arrival at JFK, LaGuardia, or Newark reschedules the chauffeur automatically — you never pay for a delay outside your control. Airport arrivals include meet-and-greet and a complimentary wait window.

Corporate

Account managers

Corporate clients work with a named account manager rather than a booking queue — reachable during business hours, with standing reservations, travel-team access, and billing that fits your workflow. From recurring executive runs to event transportation with staggered pickups, they handle the logistics so you don’t have to.

Privacy

Discretion policy

Every Sapphire chauffeur and dispatcher operates under a non-disclosure agreement. What is said, seen, or overheard stays private — passenger identities and destinations are never discussed. For sensitive itineraries, we execute custom NDA paperwork so discretion reaches all the way to the chauffeur behind the wheel.

Reach Us

Contact the team

Phone: (000) 000-0000 — dispatch, 24/7

Email: info@sapphiregcs.com

Corporate: corporate@sapphiregcs.com

Address: [Add your address], New York, NY

More from Sapphire

Company

About Sapphire

The full story behind our service.
Corporate

Corporate Service

Managed accounts and group travel.
Executive

Executive Car Service

Polished travel for business and VIP clients.
Fleet

Fleet & Vehicles

Sedans, SUVs, and Sprinter vans.
Reviews

Client Reviews

See what our clients say.
Booking

Reserve Online

Book your ride, any time.